How to Cancel Papa John’s Pizza Order

So you’ve placed an online order with Papa John’s but need to cancel it? Not to worry – Papa John’s allows orders to be cancelled fairly easily if caught early enough. Here’s what you need to know about cancelling a Papa John’s pizza order.

The Basics

Papa John’s offers delivery and carryout of pizzas, wings, desserts, and more. Orders can be placed online or through the Papa John’s app for delivery or carryout.

If you need to cancel an order placed directly with Papa John’s, there is a time limit. Orders can be cancelled in full up to 45 minutes before the delivery window begins. After that, cancellations are no longer allowed and you will be charged in full.

To cancel, you’ll need to call the specific Papa John’s location your order was placed with. The phone number can be found on the order confirmation or receipt.

Pricing and Potential Savings

Papa John’s offers a range of pricing tiers:

  • Small pizzas: $6-$8
  • Medium pizzas: $8-$10
  • Large pizzas: $10-$14
  • Specialty pizzas: $12-$18
  • Sides: $5-$8
  • Desserts: $5-$7

By cancelling an order in time, you can save the entire price of your order. That could be $10, $20, or more depending on what was ordered.

However, miss the 45 minute cutoff and the entire amount will be charged with no refunds. So it’s essential to act fast if needing to cancel.

Cancellation Process

To cancel your Papa John’s order:

  • Locate the phone number for the Papa John’s location your order was placed with. This can be found on the order confirmation email or receipt. or you can call customer care number 1 (877 547-7272).
  • Call the location no later than 45 minutes before your delivery window begins.
  • Give the representative your order number and request to cancel the full order.
  • You should receive confirmation the order has been cancelled without charge.
  • If desired, you can place a new order at that time.
  • If you miss the 45 minute cutoff, cancellations are not allowed. Your card will be charged in full.
  • For orders placed through a third-party delivery app, you would need to cancel directly through that app before the restaurant begins preparing the order.

The key is moving quickly and calling the store directly as soon as possible. This gives you the best chance of cancelling without any hassle or fees.

Things to Consider Before Cancelling

Before taking steps to cancel your Papa John’s order, some important things to keep in mind:

  • What time is your delivery window? Cancel at least 45 minutes beforehand.
  • Do you have an order confirmation number? This is needed to cancel.
  • Is there a number to call for your specific location? Cancellations go through the store.
  • Can someone else in your house/office receive the order instead?
  • Is it too late to cancel without being charged? Don’t attempt it past the 45-minute cutoff.
  • Could you modify vs fully cancel if needed? Changing part of an order may be easier.

Thinking through these factors can determine the best path forward if you need to cancel or adjust a Papa John’s pizza order.

In Summary

The ability to receive a full refund when cancelling a Papa John’s order comes down to timing. You need to call the restaurant location at least 45 minutes ahead of the delivery window.

Have your order number handy, politely request cancellation, and then follow up with an email confirmation if needed. This provides the best chance of cancelling without incurring any fees or charges. Act fast for a smooth cancellation experience.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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