How to Cancel Lucy in the Sky Order

Lucy in the Sky is an online women’s fashion boutique founded in 2015. They are based in Wall St., Los Angeles, California 90016, US.

Wanting to cancel your Lucy in the Sky order? This guide will walk you through the process, including refund policies and alternative options to consider before cancelling.

Reasons to Cancel & Overview of Process

There are a few common reasons you may want to cancel a Lucy in the Sky order:

  • You ordered the wrong item or size
  • You found it cheaper somewhere else
  • You changed your mind and no longer want/need the items

The good news is Lucy in the Sky does allow order cancellations within 14 days of purchase. You have a few options to request a cancellation:

This article will provide detailed instructions using both methods. We’ll also cover Lucy in the Sky’s refund policy, possible alternatives to cancelling, and tips for avoiding the need to cancel future orders.

Cancel Order via Live Chat

Cancelling via Lucy in the Sky’s live chat is the quickest way to request an order cancellation. Follow these steps:

  1. Log in to your Lucy In The Sky.
  2. Click the chat icon in the bottom-right corner to open the chat window
  3. Briefly explain you need to cancel your recent order and provide the order number
  4. The chat agent will first try to resolve any issues to prevent cancelling the order
  5. If you still wish to cancel, they will process the cancellation request while you are chatting
  6. Request confirmation email that the cancellation went through

And done! The agent can also walk you through any account changes needed to cancel subscriptions or memberships associated with the order.

Cancel Order via Email

You can also cancel a Lucy in the Sky order by emailing their customer service. Just follow these quick steps:

  • Email your cancellation request to
  • Specify your order number
  • Include brief reason for cancelling (changed mind, ordered wrong item, etc.)
  • Request confirmation email that your cancellation has been processed

Keep in mind email cancellations take 1-2 business days to process versus live chat which is instant. But the steps are very straightforward either way.

By Submitting Request Form

You can submit a form to cancel your order. Write your email address and use “Cancellation Request” as the subject line. In the description, explain why you want to cancel. Reasons may include ordering the wrong item, finding a better price somewhere else, or no longer needing the purchase. Once you have filled out the form with your email, subject line, and cancellation details, submit the request. You should then receive a confirmation email that your cancellation request has been received. Please allow 1-2 business days for processing.

Lucy in the Sky’s Refund Policy for Cancelled Orders

If you cancel within 14 days of ordering, Lucy in the Sky will provide store credit for the full value of your purchase. Here are additional details about their cancellation/refund policy:

  • Original payment method refunds are not provided, only store credit
  • Store credit has no expiration and can be used site-wide
  • Refunds are processed within approximately two weeks
  • Email confirmation will be sent when your store credit is available

So with a cancellation, you do get the full monetary value returned in store credit at least. You just need to place another order to use up the credit.

In conclusion, Lucy in the Sky lets customers easily cancel orders within 14 days. They offer chat, email, and request options to cancel. Refunds are given as store credit for the full amount.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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