how to Cancel Genesis membership? Simple Instruction

For whatever reason, you’ve changed your mind and want to cancel your membership. That’s completely fine! We understand that situations change and Genesis may no longer be the right fit for your lifestyle or budget right now.

Follow the simple instructions below and you’ll be able to cancel Genesis membership.

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What is Genesis Health Club?

Genesis Health Clubs is a chain of luxury fitness clubs located primarily in Kansas, Missouri, Lowa, Nebaraska and Colorado. Genesis has over 40 locations and offers state-of-the-art equipment, pools, basketball courts, personal training, group fitness classes, and more.

Genesis Health Club

Genesis aims to provide an upscale workout experience to its members. They offer different tiers of membership to fit various budgets and needs:

  • Basic Membership – Includes access to one designated Genesis gym, basic amenities
  • Premium Membership – Access to all Genesis gyms, plus extras like tanning, HydroMassage, Kid’s Club
  • Elite Membership – Access to all Genesis gyms, plus more premium perks

Membership Costs:

Standard price starts at $59 after bank draft discount. Price may vary depending on your location. See pricing here.

How to Cancel Your Genesis Membership:

Canceling a Genesis membership is straightforward if you follow these steps:

  • In-Person Cancellation
    Visit your home gym and speak to a Genesis associate at the front desk. Let them know you wish to cancel your membership effective immediately. They will close out your account.
  • Cancellation by Phone
    Call the Genesis Member Services line at (316) 691-5060 or I will provide all branch locations with phone number below. Inform the representative you want to cancel your membership and provide your account details. Ask for written confirmation once it’s canceled.
  • Cancellation by Email Email Genesis Member Services at Request cancellation in writing in the body of the email and include your full name and membership details.

Location With Phone Number (Find Your Nearest Location)

Find your nearest gym center and call them to cancel your membership. Source

LocationPhone Number
14651 Sprague St, Omaha, NE(402) 201-2933
7777 Cass St, Omaha, NE(402) 343-0486
6700 W 110th St, Overland Park, KS(913) 491-4116
1305 S 70th St, Lincoln, NE(402) 483-2322
845 Tara Plaza, Papillion, NE(402) 331-7333
17800 W 106th St, Olathe, KS(913) 888-0505
6140 O St, Lincoln, NE(402) 466-3191
1212 N 102nd St, Omaha, NE(402) 706-4109
3850 S Crackerneck Rd, Independence, MO(816) 478-2440
1307 E Prospect Rd, Fort Collins, CO(970) 224-2582
2360 W Kenosha St, Broken Arrow, OK(918) 251-9711
13370 S Blackfoot Dr, Olathe, KS(913) 829-4503
8600 Ward Pkwy Suite 1002, Kansas City, MO(816) 490-4223
6612 S Memorial Dr, Tulsa, OK(918) 459-2626
8525 Q St, Omaha, NE(402) 537-0430
1249 E Battlefield Rd, Springfield, MO(417) 883-6105
2909 SW 37th St, Topeka, KS(785) 266-8000
401 E Army Post Rd, Des Moines, IA(515) 287-2582
13655 S Alden St, Olathe, KS(913) 764-5444
2110 S 67th St, Omaha, NE(402) 763-1400
854 N Socora St, Wichita, KS(316) 721-6600
10930 Hickman Rd, Urbandale, IA(515) 278-2582
1828 N Glenstone Ave, Springfield, MO(417) 865-1500
10351 Barkley St, Overland Park, KS(913) 648-3561
8260 N Ditzler Ave, Liberty, MO(816) 407-9344
5300 Old Cheney Rd, Lincoln, NE(402) 423-2511
901 Oakridge Dr, Fort Collins, CO(970) 282-1000
3201 Mesa Way, Lawrence, KS(785) 842-4966
5200 Clinton Parkway, Lawrence, KS(785) 749-6762
8628 N Boardwalk Ave Ste 12, Kansas City, MO(816) 214-5466
2800 Allison Ave, Manhattan, KS(785) 320-5430
3107 N Belt Hwy, St Joseph, MO(816) 233-0261
200 S 31st Ave Ste. 4101, Omaha, NE(402) 916-5000
10121 S Sheridan Rd, Tulsa, OK(918) 299-5500
2924 S 4th St, Leavenworth, KS(913) 651-3400
4875 Mills Civic Pkwy, West Des Moines, IA(515) 223-5999
900 NE Deerbrook St, Lee’s Summit, MO(816) 600-3213
178 NW Oldham Pkwy, Lee’s Summit, MO(816) 272-5204
2020 NW Topeka Blvd #200, Topeka, KS(785) 232-3133
2275 S 132nd St, Omaha, NE(402) 691-8546
4103 S Yale Ave, Tulsa, OK(918) 641-5501
6501 E Frontage Rd, Kansas City, MO(913) 722-2001
1800 Heath Pkwy, Fort Collins, CO(970) 221-5000
1551 N Rock Rd, Wichita, KS(316) 634-0094
1830 S 9th St, Salina, KS(785) 823-3330
412 E 30th Ave, Hutchinson, KS(620) 663-9090
6100 E Central Ave, Wichita, KS(316) 681-3010
1007 Commercial St, Emporia, KS(620) 343-6034
3725 W 13th St N, Wichita, KS(316) 945-8331
1141 NE Vivion Rd, Kansas City, MO(816) 454-2700
4349 Merle Hay Rd, Des Moines, IA(515) 270-5860
601 N Main St, McPherson, KS(620) 245-0900
1607 S Georgetown St, Wichita, KS(316) 768-8121
435 N Crowne Dr, Goddard, KS(316) 358-6300
2120 N Woodlawn Blvd, Wichita, KS(316) 215-6550
7990 N Farley Ave, Gladstone, MO(816) 781-7939
1261 Main St, Kansas City, MO(816) 268-2300

Refund Policy When Canceling Genesis

If you prepaid for any portion of your Genesis membership, you are entitled to a prorated refund for unused services when you cancel. Any prepaid fees from the month you cancel onwards must be returned to you.

However, Genesis does not provide refunds for any initiation or enrollment fees paid at signup. These are non-refundable.

Things to Consider Before Canceling Your Gym Membership

While canceling your Genesis membership can save money short term, there are some things to keep in mind beforehand:

  • Do you still want gym access? Check if a different gym near you like Planet Fitness could be cheaper per month. Don’t cancel all gym access if you’ll miss working out.
  • Are you within a minimum contract period? Cancelling now may trigger early termination fees. Wait until your contract ends if possible.
  • Could you downgrade your membership tier first? Dropping to a lower access level costs less than cancelling entirely.
  • Will you lose progress without gym access? Working out at home isn’t for everyone. Make sure you have an alternative exercise plan.
  • Are you giving up on your goals prematurely? Stick it out a bit longer if you’ve yet to see results. Success takes time and consistency.


We hope this article clearly explained how to cancel your Genesis Health Club membership smoothly when the time is right. While fitness journey plans change, you can exit any gym contract with the proper steps. Stay healthy and fit on your own terms – whether that involves a gym membership or not. Good luck!

FAQs About Canceling Genesis Membership

How do I contact Genesis customer service?

You can contact Genesis Member Services by phone at (316) 691-5060 or email You can also visit your home gym and speak to the front desk staff for assistance.

How much does it cost to cancel Genesis membership?

Canceling Genesis membership is free as long as you are not under an active minimum contract term. If within initial contract period, there may be early termination fees.

What is the Genesis membership cancellation number?

The phone number to cancel your Genesis membership is (316) 691-5060 for Member Services support.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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