How to Cancel FedEx Shipment With Different Methods?

With the rise of online shopping and delivery services, it’s becoming more common to want to cancel a shipment that is already in transit. Perhaps you ordered the wrong item, no longer need it as soon as expected, or found a better deal elsewhere. Whatever the reason, canceling a FedEx shipment is possible in many cases.

You can cancel FedEx shipment (Quick method)

To cancel a FedEx shipment in Ship Manager, first log into your FedEx account online. Go to the Ship History tab and select the shipment you want to cancel. Click the Cancel button for that shipment and follow any further prompts to confirm the cancellation request.

The goal of this guide is to walk through the key steps and considerations around canceling a FedEx shipment before it’s delivered. We’ll cover when cancellation is possible, how to request it, and what happens afterwards. Follow along for tips on smooth shipment cancellation.

Before Canceling

Before moving to officially cancel your FedEx shipment, take a moment to consider if it’s absolutely necessary.

Consider Rescheduling Delivery

If timing is the primary issue, see if rescheduling delivery to a later date will suffice. FedEx offers delivery date modifications for many shipping services.

Note Key Details

Check your shipment confirmation and tracking number so you have all relevant details on hand when canceling. Make sure the package hasn’t already been delivered.

Confirm Service Doesn’t Allow Cancellation

Know that FedEx SameDay, FedEx International Priority, and FedEx International Economy do not allow cancellation once booked.

Cancellation Methods

If after review you still need to cancel your shipment, here are ways to request cancellation with FedEx:

Cancel via FedEx Website

1. Access your FedEx Ship Manager account online and log in.
2. Locate the “Ship History” tab and click it.
3. Find the specific shipment you want to cancel in the list and select it.
4. Click the “Cancel” button for that shipment.
5. Follow any additional prompts to confirm cancellation of the shipment.

Cancel via Customer Support

1. Start chatting with customer support at www.fedex.com/en-us/customer-support.html.
2. Provide shipment details and request cancellation.
3. Receive confirmation of cancellation via Customer Support.

Cancel via Live Chat

1. Start a live chat.
2. Provide shipment details and request cancellation.
3. Receive confirmation of cancellation via chat.

Cancel via Customer Care (Phone Call)

You can request to cancel shipment using below customer care phone number or you can call 8000 150001. I have listed phone numbers for all countries.

After Canceling

Once you’ve canceled through FedEx, here are some final steps to take:

Review Cancellation Policy

Understand any cancellation fees based on timing, shipping service, etc. outlined in FedEx terms.

Confirm Shipment Status

Check tracking to verify the status has been updated to canceled after submission.

Manage Refund or Credit

If applicable, allow time for any refund or account credit to process after cancellation.

Wrap Up

To successfully cancel a FedEx shipment:

• Consider rescheduling delivery instead of fully canceling if timing is the issue.
• Have all shipment details on hand when canceling for easy reference.
• Use one of the cancellation channels like website, phone, or chat.
• Confirm the cancellation went through and the status updated.
• Check on any refunds or credits owed back for the canceled shipment cost.

With this guide, you should feel equipped to smoothly cancel a FedEx shipment when needed. Just act quickly before the package ships and follow up to verify cancellation. Reach out to FedEx with any questions.

If you still struggling: Reach out to us.