How to Cancel Cerebral Subscription
If you’re looking to cancel your Cerebral subscription, the process is straightforward. Here’s what you need to know about cancelling and getting a refund from Cerebral:
The Basics
Cerebral offers online therapy, psychiatry services, and prescription management. Their subscription plans cost:
When you cancel, you stop future charges but retain access until your current billing period ends. Cancellations take effect at the end of your subscription period.
Pricing Plan
| Plan | Details | Price |
|---|---|---|
| Therapy | Choose licensed and credentialed therapists | $295/month |
| Therapy + Medication | Combined approach for long-term care | $365/month |
| Medication | Assessment and medication plan | $99/month |
How to Cancel Your Cerebral Subscription
To cancel your Cerebral subscription:
- Log into your account and visit the “My Account” page. Click “Cancel Subscription” under your subscription plan details.
- Contact our support team at support@cerebral.com and request to cancel your subscription.
- Call us at (415) 403 – 2156 and speak to a customer service representative to cancel your subscription over the phone.
Removing Payment Information
To remove payment information from your Cerebral account:
- Log in and go to the Billing section
- Select “Update Billing Info”
- Delete any stored payment methods
Deleting Your Cerebral Account
To fully delete your Cerebral account:
- Email support@getcerebral.com
- Request account deletion and confirmation that all personal data will be erased
Cerebral Cancellation and Refund Policy
According to Cerebral’s terms of service:
- Cancellations take effect at the end of your current billing period.
- No refunds are provided for partial subscription periods.
- All purchases are final – subscription fees are non-refundable.
- Cerebral may cancel subscriptions at any time, with refunds provided for unused portions of current periods.
- Services, including therapy and medication management, end once a cancellation takes effect.
- Any add-on services, like extra appointments, are non-refundable after purchase.
- Cerebral reserves the right to issue refunds or credits at their discretion.
What to Consider Before Cancelling
Before canceling Cerebral, think about:
- Your ongoing mental health needs. Cancellation ends your provider access.
- Timing your cancellation properly to avoid being charged again.
- Notifying your counselor and planning prescription refills.
- Trying a shorter, lower cost plan first.
- Your ability to restart services later if needed.
Wrap Up
Canceling your Cerebral subscription is easy by contacting them through your account, email, phone, or app. Just be aware of their refund policies and plan accordingly before ending services.
