How to Cancel Zenni Order in 3 Easy Steps

Ordering glasses online can seem like a great idea until you realize you ordered the wrong prescription or the frames just don’t suit you. Don’t panic – cancelling a Zenni optical order is simple if you follow these steps.

Before jumping into the cancellation process, here are a few key things to know:

What You Need To Know Before Cancelling

Zenni Optical is an online retailer specializing in prescription eyeglasses and sunglasses at affordable prices. Founded in 2003, they offer a huge range of frames and lens options with quick delivery.

  • Zenni recommends contacting their customer service team via phone or online chat to cancel an order. Trying to delete your customer account does not cancel orders.
  • Rush Delivery orders cannot be canceled since they are fast-tracked for production and shipping.
  • You have 14 days from receiving your order to get a full refund. After 14 days, you can get a one-time store credit for the value of the returned items, valid for 30 days.
  • Review Zenni’s full return policy and terms of use before initiating a return.
  • Zenni Optical Customer Service:
  • Zenni will provide a prepaid shipping label to return items at no cost to you.

Now let’s get into how to actually cancel your order in 3 straightforward steps.

Step 1: Contact Zenni Customer Support

The first step is to contact the customer support team via phone, online chat or email with your order number. Let them know you need to cancel your order and the reason why.

For example, say: “Hi, I need to cancel order #123456789. I ordered the wrong lens prescription strength by accident. Can you please cancel this order for me?”

The fastest way to get your cancellation processed is through online chat or phone.

Step 2: Receive Your Return Authorization

The Zenni support rep will first check if your order can still be cancelled based on what stage of fulfillment it’s in.

  • If it can be canceled, they will issue you a Return Authorization (RA) number for the items. Make sure to note this down.
  • If the order cannot be cancelled because it’s already been shipped or is about to ship, you will need to return the items instead once received per Zenni’s return policy.

Step 3: Ship Items Back with RA Number

Once you have the RA number, pack up all the returned items in their original condition with any included accessories like cases, cloths, or lens kits.

Make sure to include a copy of the original prescription from your doctor. Zenni will email you a prepaid shipping label so you can send the package back free of charge.

Stick the RA number on the outside of the package and drop it off to get your refund or store credit processed!

What Happens After You Cancel a Zenni Order?

  • For full refunds, it takes around 10 business days after Zenni receives and inspects the returned items for the refund to post to your original payment method.
  • Store credit is usually applied within 2-3 business days and sent via email. It never expires and can be used across multiple orders.
  • Exchanges are NOT available. But Zenni will remake any items found defective for free within 30 days of receiving your order.
  • Refunds only go back to the original payment method used. Store credit is issued if that original payment source is unavailable for any reason.
  • Return shipping charges are NOT refunded under any circumstances, as per Zenni’s policy.

Now let’s look at some of the other common questions people have around order cancellations and returns when shopping online.


Now you know exactly how to cancel Zenni optical orders and handle returns or refunds. Their customer service team handles most issues promptly if contacted early.

Just remember to act fast, keep all documentation and accessory items, and carefully follow the return authorization process. This will ensure you get your money back or store credit applied smoothly.

We hope this guide gives you the confidence to order eyeglasses online while knowing cancellations and exchanges can be easily managed with Zenni.

Order Change and Refund FAQs

Can I change the shipping address or method after ordering?

Once an order is placed, the billing details and product selections are locked in. However, Zenny can make changes to the delivery address if needed. If you require other modifications, get in touch with customer care. They will cancel the original purchase so you can submit a new order with your ideal specifications.

What if I no longer want just part of my order?

Items can be returned within 14 days of receiving your order for a full refund, or within 30 days for store credit equal to the purchase price, excluding shipping. Glasses can also be returned within 30 days of warranty peroid and free replacement if a manufacturing defect is found.

How can I get a refund if I paid by gift card or store credit?

If an order is partly or fully paid using Zenni gift cards or store credit, any refund due will be credited back as new store credit. Gift card amounts used cannot be refunded to the original payment method.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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