How to Cancel Rooms to Go Order?

So you’re thinking about cancelling your Rooms to Go order? Don’t worry, it’s a straightforward process. Here’s what you need to know:

Things to Know Before Cancelling

1. Rooms to Go offers furniture, accessories, mattresses and more.
2. Deleting an account won’t cancel your order. You need to cancel it directly.
3. Check Rooms to Go’s Terms of Service and Return Policy to see if you can cancel online.
4. Rooms to Go’s contact information:
   • Website: https://www.roomstogo.com/
   • Phone: 1-800-766-6786
   • Email: internetsalessupport@roomstogo.com
   • Address: 11540 Highway 92 East, Seffner, FL 33584
5. Social media:
   • Facebook: https://www.facebook.com/roomstogo
   • Twitter: https://twitter.com/roomstogo
   • YouTube: https://www.youtube.com/user/RoomsToGoFurniture

Cancellation Methods

There are a few ways you can cancel your Rooms to Go order:

Online Orders

• Contact Rooms to Go Online Sales Support at 1-888-709-5380 before merchandise is loaded for delivery
• Provide order details and request cancellation
• Items already loaded can’t be cancelled, only returned
• Returns allowed within 48 hours of delivery if unsatisfied
• Online returns may incur fees and take 10 days to process

In-Store Purchases

• Visit showroom and provide order details
• Request cancellation only if no delivery has happened yet
• Totally refundable if cancelled within 48 hours
• 80% refund if cancelled after 48 hours but before delivery
• No cancellations allowed once delivery is made

Refund Policy

Rooms to Go’s refund policy depends on a few factors:

• Online orders can only be canceled if merchandise hasn’t been loaded for delivery yet. You’ll get a full refund.
• In-store purchases can’t be canceled or refunded once delivered.
• Cancellations within 48 hours get a full refund.
• After 48 hours but before delivery there’s an 80% refund.
• Delivery fees are non-refundable once merchandise ships.

Things to Consider Before Cancelling

Before cancelling think about:

• Restocking fees may apply
• It can take up to 14 business days to receive refunds
• Special order items may not be refundable
• You may receive store credit instead of cash refund

In Summary

Cancelling a Rooms to Go order is easy, especially if done online or right after placing an order. Be aware of restocking fees and allow time for refund processing. Check the latest policies on the website before cancelling.