How to Cancel Prose Hair Subscription [Top Hacks]
Prose was founded in 2017 by co-founders Paul Michaux, Nicolas Mussat, and CEO Arnaud Plas. Prose aims to provide customized haircare based on an individual’s specific needs and goals. This article outlines the process to cancel a subscription from Prose.
What is Prose?
Prose is a customized haircare brand that formulates shampoos, conditioners, serums, and other products to match a user’s unique hair profile.
With over 250 employees, Prose has expanded across three sites – the company’s research/tech hub located in Paris, the headquarter offices situated in the Williamsburg neighborhood of Brooklyn, New York, and a Brooklyn-based local manufacturing facility found in Industry City.
Prose Customized Service
As a customized subscription, Prose does not have set pricing tiers.
| Feature | Description |
|---|---|
| Customized Schedule | Set each product to arrive when you want so you never run out; pause, adjust, or cancel anytime |
| Complimentary Products | Earn a free product for every 10 you purchase (some exclusions apply) |
| Savings | 15% off subscription for haircare or skincare; 20% off for both |
| Free Shipping | Always free shipping and hassle-free returns |
| Limited-Edition Gifts | Occasional surprise gifts for members |
| New Product Testing | Opportunity to test and give feedback on new products |
Cancellation Process
If a user wishes to cancel their Prose subscription, two methods exist:
- Via Online: Within account page, select “Subscriptions” then click applicable subscription to find the “Cancel my subscription” link.
- Via Email: You can send cancellation requests to hello@prose.com.
- Via Contact: Reach out directly via https://prose.com/faq/contact-us, providing name, email, and selecting “Cancel subscription” as reason.
Refund Policy
For Skincare, we recommend trying products for up to 4 weeks to see results. If you still wish to return after trying product tips from our team, contact Prose within 30 days for return options.
Considerations Before Cancellation
Before cancelling, users should consider their hair needs going forward. Prose provides fully customized products not found through off-the-shelf brands. The subscription ensures users continuously receive formulations tailored specifically for their changing hair over time. Discounts given during enrollment would not apply if re-subscribing later.
Conclusion
Prose’s customized hair products deliver unique solutions based on advanced analysis paired with intelligent adjustments. Their subscription plans offer convenience and personalization. However, users can cancel subscriptions easily online or via contact.
Frequently Asked Questions
Q: Will my credit card or payment details stay on file if I cancel my Prose subscription?
A: No, all personal account details including payment information are removed upon completion of subscription cancellation and no longer stored by Prose.
Q: Can I cancel just one type of product subscription or do I need to cancel everything?
A: If you have multiple product subscriptions with Prose, you can elect to cancel them individually by choosing which you would like to keep or remove.
Q: Is there a number I can call to cancel over the phone instead?
A: Currently Prose does not offer phone cancellations. Users must utilize the online account portal or email contact to manage subscriptions.
What is Prose Customer Service Number?
Prose doesn’t have a customer service number however, you can reach Prose team by phone at 646-974-8300 as per Prose website.
What is Prose Customer Service Email?
You can reach Prose customer service email by hello@prose.com.
