How to Cancel Keeps Subscription in 3 Methods
Wondering how to cancel your Keeps subscription? This article outlines the process to cancel your subscription with the popular hair loss treatment company.
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Why You May Want To Cancel Keeps
There are a few reasons why you may want to cancel your Keeps subscription:
- You can’t afford the monthly cost anymore
- You didn’t see the results you expected
- You want to switch to another hair loss treatment
- You no longer need the treatment
Whatever the reason, canceling your Keeps subscription is easy if you follow the right steps.
An Overview of Keeps
Keeps is a subscription service that provides customized hair loss treatment plans for men and women. Founded in 2018, Keeps partners with expert healthcare providers to prescribe hair loss medications like finasteride and minoxidil.
Keeps offers three different pricing plans depending on the medications included in your treatment plan.
Prices listed are for a 3-month supply and may change with different plans. Check Keeps’ website or reach out to their support for current details.
How To Cancel Your Keeps Subscription
Keeps makes it easy to cancel your subscription if you decide the service is no longer right for you. You have three methods to cancel:
Cancel By Email
The quickest way to cancel is to email Keeps Customer Support at help@keeps.com stating you want to cancel your subscription. Make sure to include your full name and order number.
You will receive an email confirmation typically within 1 business day that your subscription has been canceled.
Cancel By Phone
You can also cancel your Keeps subscription by phone:
- Text or call Keeps at 833-745-3377
- Explain you want to cancel your subscription
- Provide your full name and order number
A customer support agent will cancel your subscription during the call.
Cancel Through The Cancellation Form
Finally, you can submit a cancellation form through the Keeps website:
- Go to https://app.keeps.com/customer-service-request.
- Tick on “I need help with something else” and click Next.
- Select “I’d like to cancel my subscription” for your request type.
- Choose the reason, why you’d like to cancel.
- Follow the prompts and click Submit.
- You’ll see popup message saying: “Your subscription has been canceled. If you did not wish to cancel or you have any questions please reach out to Keeps Customer Care at help@keeps.com“
You’ll receive a confirmation email once your request has been processed and subscription canceled.
Keep in mind customer support hours are limited:
- Text and Email: Monday – Sunday, 10am-6pm EST
- Phone Support: Monday – Friday, 8am-8pm EST
Refund Policy
They do not offer refunds if you’ve already received your shipment.
However, you can exchange products if applicable. If products are damaged, you can send an email to help@keeps.com for more info.
What To Consider Before Cancelling Keeps
Before canceling your Keeps subscription, consider these options:
- Can you downgrade to a lower cost plan instead of fully canceling?
- Would a different treatment plan work better for your needs?
- Have you tried the treatment long enough to see results? It can take 3-6 months.
Also keep in mind that abruptly stopping hair loss treatment could result in shedding any hair grown so far. Speak to your healthcare provider about safely transitioning off treatment.
In Summary
Canceling your Keeps subscription is easy through email, phone, or their cancellation form. However, Keeps does not offer refunds on orders that have already shipped. Consider downgrading your plan or changing treatments instead of fully canceling without speaking to your doctor first.
Frequently Asked Questions
How do I cancel my Keeps subscription?
You can cancel your Keeps subscription through email, phone, or their online cancellation form. Email help@keeps.com, call 833-745-3377, or submit the form at https://app.keeps.com/customer-service-request.
Can I get a refund on Keeps?
Keeps does not offer refunds on orders that have already shipped. However, you can get a refund if you cancel before your order is shipped.
Is Keeps a legit company?
Yes, Keeps is a legitimate. The company is FDA-approved to treat hair loss and partners with licensed healthcare providers to prescribe hair loss treatments. However, they have a low rating with the Better Business Bureau.
What is the phone number for Keeps.com?
The phone number for Keeps is 833-745-3377. You can call or text this number to reach their customer support team.
Is it hard to cancel Keeps?
No, Keeps makes it easy to cancel your subscription through email, phone support, or their online cancellation form. Simply state you want to cancel and provide your name and order number.
