How to Cancel HughesNet Service – 99% Success

If you have decided to cancel your HughesNet satellite internet service, there are a few steps that must be taken to properly close your account. This article outlines the cancellation process in a clear, step-by-step manner.

What is HughesNet?

HughesNet is a satellite internet provider that offers high-speed internet access across the Amercia, even in rural or remote areas where cable and fiber optic connections are not available. HughesNet plans provide download speeds of 25 Mbps and upload speeds of 3 Mbps.

Hughes #JUPITER3 #satellite has 300 spot beams that carry data to customer homes – allowing them to enjoy the benefits of #connectivity.

It relies on 20 gateways on Earth to send and receive data between the satellite and the Internet.

Learn more: https://t.co/SPyxyPESiB pic.twitter.com/NgWkWqUKZP

— HughesNet (@HughesNet) October 30, 2023

HughesNet has three core residential service plans:

Customers are subject to data allowances each month, and speeds are throttled to 1-3 Mbps during peak usage times if the data allowance is exceeded. HughesNet service requires installation of a satellite dish and modem hardware.

Cancellation Method

There are a few ways that a HughesNet account can be cancelled, including:

• Via Phone: Call HughesNet customer service at 1-866-347-3292 or 800-347-3272 and request cancellation. Be prepared to provide account information. If any number doesn’t work, call here:  877-329-1403 (Many users cancelled service by calling this number).
• According to Tweet from Official HughesNet Account call 877-940-2365 for Cancellation.

If you live in an area affected by wildfires and have questions about damaged equipment or suspending your service, please call us at 877-940-2365 for assistance.

— HughesNet (@HughesNet) July 27, 2021

Note: Be sure to cancel any automatic payments to HughesNet if cancelling service to avoid further billing. Contact your bank or credit card company to revoke authorization if not solve the problem by calling HughesNet.

Refund Policy and Termination Fee

If the HughesNet service is cancelled within the first 30 days of activation, customers are eligible to receive a prorated refund of any monthly service fees that were paid in advance. One-time charges such as activation fees and installation fees are non-refundable.

If the service is cancelled after the first 30 days, early termination fees in the amount of $10-15 per month remaining on the contract term may be charged, depending on the customer’s contract length. Customers are advised to thoroughly review their contract terms to avoid any unexpected termination fees upon cancellation past 30 days.

Any leased equipment such as satellite receivers or modems must be returned to HughesNet in good working condition within 45 days of service cancellation, or unreturned equipment fees will be imposed. For the satellite internet service, the fee is $300 – comprised of a $100 charge for the modem and a $200 charge for the receiver. For the satellite/wireless internet service bundles, the fee is $500 – comprised of a $100 charge for the modem, a $200 charge for the receiver, and a $200 charge for the wireless equipment.

If service is terminated mid-month, prorated refunds will be issued for any unused service days remaining in the final month. Any one-time upfront charges paid at the time of service activation are non-refundable.

Customers who qualify for account credits or refunds should contact the HughesNet customer service team after canceling to process any owed returns. Refund methods will match the original payment method on file. Allow 2-4 weeks for refund processing.

Things to Consider Before Cancelling

There are a few key things to keep in mind prior to cancelling HughesNet service:

• Make sure to read all contract terms carefully so potential early termination fees are understood before cancelling service.
• Try troubleshooting connectivity issues with customer support before cancelling, as many problems can be easily resolved.
• Consider upgrading to a higher data allowance plan if needing more data vs cancelling service entirely.
• Be aware that no prorated refunds are provided for any one-time upfront fees paid during activation.
• Remember to return any leased equipment like the satellite modem and receiver within 45 days of cancelling service.
• Check for any loyalty discounts or promotions that may be forfeited by cancelling service early.

Conclusion

Cancelling HughesNet satellite internet service is a straightforward process but does require contacting the provider directly via phone, online chat, email, website, or written letter. Be aware of any early termination fees, equipment return policies, and final billing procedures to avoid any surprises. With a few simple steps, your HughesNet account can be closed smoothly. Reach out to their customer service team for assistance closing your account if any issues arise.

Frequently Asked Questions

How do I cancel my HughesNet service plan?

To cancel your HughesNet service plan, you will need to contact customer service via phone. Be prepared to provide your account details. Make sure to cancel any automatic payments as well.

Are there any early termination fees if I cancel too soon?

If you cancel HughesNet service within your contract term, early termination fees of $10-15 per month remaining on the contract may apply. Read all terms to understand potential fees before cancelling.

What is the equipment return policy when cancelling service?

Any leased HughesNet equipment like the satellite modem must be returned within 45 days of cancellation or unreturned equipment fees will be charged. HughesNet will provide prepaid shipping labels and instructions.

Can I get a prorated refund if I cancel mid-month?

Yes, HughesNet will prorate and refund any paid monthly service fees if you cancel after the first 30 days. One-time upfront charges are nonrefundable though.