How to Cancel Converse Order and Get a Refund

Have you placed an order on that you now want to cancel? Don’t worry – cancelling a Converse order is easy. This article will walk you through everything you need to know about cancelling a Converse order.

Before Cancelling Your Order

Before you move forward with cancelling your Converse order, here are some key things to keep in mind:

  • Converse tries to process orders quickly. They aim to get orders shipped out as fast as possible. So if you want to cancel, act fast!
  • You can’t cancel an order by just deleting your account. Deleting your Converse account does not automatically cancel any pending orders. You have to actively cancel the order itself.
  • Check the Terms of Service. Converse’s Terms of Service outline the policies around cancelling orders. Give them a read so you know your rights as a customer.
  • Contact Customer Service with questions. The Converse Customer Service team can answer any questions you have about cancelling an order. Reach them at 1-800-428-2667.

Here is some helpful contact information for Converse:

How to Cancel Converse order? (Shoes)

As per Converse policy, they will not cancel but instead, you can easily return the order and get a refund. Below I will explain how to return a Converse order and get refund:

How to Return Your Order?

You have one option to effectively “cancel” your order with Converse:

Return the Order

If your Converse order has shipped, you can return it to cancel the order. Here’s how:

  • Log into your Converse account and go to Order History.
  • Select the order and click “Start a Return.”
  • Write the order number and email address.
  • Follow the steps to print a return shipping label and send the order back.
Canvas Return Form
Canvas Return Form

Once Converse receives your return, they will issue a refund for the order to your original payment method.

Converse’s Refund Policy

If you cancel your Converse order, here is how refunds work:

  • Online orders placed between November 1, 2023, and January 4, 2024, have an extended 30-day return period when returned to, and a 45-day return period when returned to a store.
  • Starting March 1, 2023, Converse will no longer provide pre-paid return labels with orders. Customers can download a printable return label by looking up their order on the website.
  • To return, place item(s) in original shipping box, attach return label, and drop off at any UPS location. Converse covers the return shipping costs.
  • Refunds are issued to original form of payment once return is received and processed, which takes 2 business days. Gift cards and Klarna orders may be refunded differently.
  • Exchanges can be done by contacting Customer Service. orders can also be exchanged at any Converse retail store.
  • Defective items purchased within last 30 days: contact Customer Service. Defective items purchased over 30 days ago: check warranty policy online.

Things to Consider Before Cancelling

Before pulling the trigger and cancelling your Converse order, here are some things to think about:

  • Will the item still be in stock if you reorder later? Converse shoes and apparel can sell out quickly.
  • Are you within the return window? orders can be returned within 30 days.
  • Will you miss out on any promotional offers or discounts? Consider whether the price could increase in the future.
  • Are there alternate solutions, like exchanging for a different size? Cancelling may not always be necessary.

The Bottom Line

Cancelling a Converse order is straightforward if you act quickly and return the item. Converse aims to ship orders fast, so contact them ASAP if you want to cancel. You cannot cancel by deleting your account – you must actively return the item. Converse offers 30 day returns and free return shipping labels. Once they receive the return, a refund will be issued to your original payment method within 2 days. Before cancelling, think about availability, return windows, pricing, and exchanges. With some planning, you can easily cancel a Converse order while keeping your options open for the future.


Q: How long does it take to get a refund after I return my Converse order?

Refunds are issued within 2 days of Converse receiving your return. However, banks can take 3-5 additional days to fully process the refund. The total timeframe is up to 11 working days, but often much faster.

Q: Can I return a Converse order to any Converse store?

Yes, you can return online Converse orders to any nearest retail Converse location within 45 days of purchase. Just bring the items and the original packing slip.

Q: What is Converse’s exchange policy?

To exchange a Converse order, contact their customer service team within 30 days. Exchanges or refunds can be done by phone or by taking the item to a Converse retail store. There is no added fee for exchange.

Q: Does Converse charge a restocking fee for returns?

No, Converse does not charge any restocking or return fees as long as items are in new condition with original tags.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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