How to Cancel BigCommerce Subscription in 2 Minutes

So you’re thinking about Cancel BigCommerce Subscription? Don’t worry, it’s a straightforward process. Here’s what you need to know:

The Basics


BigCommerce is a popular eCommerce platform that provides online stores and sales channels. With its range of paid plans, you can grow an online business on BigCommerce. However, there may come a time when you need to cancel your BigCommerce subscription.

BigCommerce Pricing Plans

BigCommerce offers paid subscription plans for stores to upgrade from a free trial. Here is an overview of the pricing tiers:

PlanStarting PriceKey Features
Standard$29/monthUp to 100 products, 1 staff account
Plus$79/monthUp to 200 products, 5 staff accounts, abandoned cart saver
Pro$299/monthUnlimited products, 15 staff accounts, advanced marketing tools
BigCommerce Pricing

Cancelling your account will cut off access to the features for that plan. However, BigCommerce does offer downgrade options to reduce costs instead of fully cancelling.

How to Cancel BigCommerce Subscription?

The steps to cancel your BigCommerce subscription will depend on whether you are on a paid plan or free trial. Here are the main methods that can be used:

Cancel a Paid BigCommerce Store

If you are on a Standard, Plus or Pro subscription, follow these steps:

  1. Log into your BigCommerce account dashboard.
  2. Go to Account Settings > Account Overview.
  3. Under Stores, click on the store you want to cancel.
  4. Scroll down and click “Cancel Store Plan“.
  5. Confirm the cancellation.

Your store will remain active until the end of the current billing period, then get cancelled.

Cancel via Phone

You can also call BigCommerce support to cancel your paid subscription plan:

  1. Contact BigCommerce support and inform them you wish to cancel your store.
  2. Have your account PIN ready for verification.
  3. Follow the steps provided by the support representative.

Cancel a Free Trial Store

For 15-day BigCommerce free trials, there is no need to actively cancel. The trial will simply expire automatically after 15 days. You won’t be charged unless you upgrade to a paid plan.

How to Cancel Specific BigCommerce Subscriptions

In addition to the core store subscription, you may want to cancel specific BigCommerce products or services:

Cancel Ecommerce Insights

To cancel the Analytics Insights monthly subscription, contact the BigCommerce billing team by phone and request cancellation.

Cancel App Subscriptions

If you subscribed to third-party apps via the BigCommerce App Marketplace, cancel each app subscription individually either through the app vendor or by contacting BigCommerce support.

Cancel Auto-Renewal on PayPal

Log into your PayPal account, go to Payments > Manage Automatic Payments, locate the BigCommerce subscription and turn off auto-renewal.

Remove Credit Card Information

To remove a credit card associated with your BigCommerce account, contact BigCommerce support. Alternatively, you can update the payment method to PayPal which doesn’t require entering credit card information.

Step-by-Step Guide to Cancel by Method

Here are the detailed steps to cancel your BigCommerce account through different platforms:

Cancel BigCommerce via Website

  1. Log into your BigCommerce store dashboard.
  2. Go to Account Settings > Account Overview.
  3. Click on the store name and select “Cancel Store Plan”.
  4. Confirm cancellation on the popup window.

Cancel via PC

  1. Open your web browser on PC and go to
  2. Enter your email and password.
  3. Follow the steps above to cancel via the website.

Cancel via Mac

  1. Open Safari or other browser on your Mac.
  2. Go to
  3. Enter your login credentials.
  4. Follow the steps to cancel through the website.

Cancel via iPhone/iPad

  1. Download the BigCommerce mobile app on your iPhone or iPad.
  2. Log into your account through the app.
  3. Tap on Account Settings > Account Information.
  4. Tap “Cancel Store” and confirm cancellation.

Cancel via Android Device

  1. Download the BigCommerce app on your Android phone or tablet.
  2. Log into your account through the app.
  3. Tap on Account Settings > Account Information.
  4. Tap “Cancel Store” and confirm.

Cancel via Email

  1. Email and request cancellation of your store subscription.
  2. Specify your store URL and account email address.
  3. The support team will email you back with steps to confirm cancellation.

Cancel via Chat

  1. Log into your BigCommerce account.
  2. Go to Account Settings > Get Support.
  3. Start a live chat and inform the staff you want to cancel your subscription.
  4. Follow the process recommended by chat support.

Cancel via Phone

CountryPhone Number
US & Canada1-888-699-8911
New Zealand0800-001046
United Kingdom0808-189-1224
Hong Kong800-906-535
South Korea080: 080-808-098
BigCommerce Support Phone

Before Canceling Your BigCommerce Account

Before going ahead with cancellation, consider these important points:

  • Backup your store data – Download products, themes, images and other files as you won’t have access after cancellation.
  • Consider downgrading plans – Check if a cheaper Standard or Plus plan meets your needs before fully cancelling.
  • Check when current period ends – Your store will remain active until the end of the current billing period after cancelling.
  • Cancellation can’t be undone – Reach out to support if you change your mind before the cancellation date.
  • Remove payment methods – Delete credit cards and PayPal accounts associated with BigCommerce.
  • Note alternate options – You may be able to temporarily disable a store or freeze payments instead of cancelling.
  • Export analytics data – Download analytics reports you want to retain for records.

Thinking through these factors will ensure you don’t lose any important store information and are making the right choice when cancelling BigCommerce.


Cancelling your BigCommerce subscription is a straightforward process either through the account dashboard, mobile app or by contacting support. Evaluate downgrade options first to see if a lower cost plan meets your needs. And be sure to fully backup your BigCommerce store data before the cancellation date.

With this guide, you now have a detailed overview of how to fully cancel a paid or trial BigCommerce account through various methods. Reach out to the BigCommerce support team if you have any other questions before closing your store.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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