How to Cancel SNKRS Order | Nike

You want to cancel your SNKRS order because you changed your mind. That’s fine, we understand. This article will help you do that in a few minutes. It will tell you what you need to do to cancel your SNKRS order without any hassle.

If you signed up but want to cancel, just follow these steps:

  • Log in to your Nike account on the website or mobile app and go to your orders page.
  • Find your order and click “Cancel Order” within 30 minutes of placing it.
  • Select a reason for cancellation from the dropdown menu.
  • Confirm you want to cancel the order.

That’s it! Your SNKRS order will be cancelled and you will not be charged.

Are you still struggling to cancel it? The rest of the cancellation process will go into how these steps play out. If you are interested in cancelling your Afterpay order, check this guide:

How to cancel Afterpay order (Experts Guide)

What is SNKRS?

SNKRS is Nike’s app and website for limited release, hard-to-get sneakers and gear. It offers exclusive access to the hottest sneakers and apparel from Nike and Jordan Brand.


When you order on SNKRS, you are entered into a draw for the chance to purchase limited products. If selected, your card will be charged and the order processed. However, if you change your mind, you may be able to cancel the order within a short window of time.

SNKRS Order Cancellation Methods

Here are all the ways you can attempt to cancel a SNKRS order:

Via Mobile App

  • Open the SNKRS app and go to your profile page.
  • Tap “Orders” and select the order you want to cancel.
  • Enter your phone number and click “Submit”, and enter OTP that you received.
  • If within 30 minutes, tap “Cancel Order” and confirm cancellation.

Via Desktop Website

  • Go to and login to your Nike account.
  • Click “Account” and select “Orders”.
  • Find the order and click “Cancel Order” within 30 minutes.

Via Email

  • Email or immediately after ordering.
  • Specify order number and request cancellation.
  • The support team goes each email and addresses it.
  • But, the best way to cancel an order is via call.

Via Chat

  • Use the live chat feature on or the Nike app.
  • Explain you want to cancel order and provide order details.

Via Phone

  • Call Nike customer service at 1-800-806-6453.
  • Give order number and ask to cancel the purchase.

The window to cancel a SNKRS order is very short—only 30 minutes after placing it. This is because orders are typically processed quickly. If you miss this window, your only option is to return the items once received.

SNKRS Refund Policy

If you cancel a SNKRS order within 30 minutes, you will not be charged and no refund is needed. Your temporary authorization hold will expire within a few days.

If your cancellation request is too late, you can return items once received for a full refund. You have 60 days to start a return. Refunds are generally issued within 10 business days.

Things to Consider Before Cancelling

Before canceling your SNKRS order, keep a few things in mind:

things to before cancellation

Only cancel if you are fully committed to not wanting the item. With ultra limited releases, you likely won’t get another chance to purchase.


Cancelling a SNKRS order is straightforward if acted upon quickly. Log into your account within 30 minutes and select the “Cancel Order” option. This will fully cancel the purchase and release the temporary authorization. If you change your mind after 30 minutes, you can still return items once received for a full refund.

FAQs About SNKRS Order Cancellation

Why was my SNKRS order cancelled?

SNKRS orders can be cancelled automatically if there was an issue processing payment. They may also be cancelled if you requested cancellation within 30 minutes of ordering.

How to cancel nike order after 30 minutes?

Unfortunately no, the 30 minute window is the only time you can proactively cancel an order. After that, your only option is to return the items once received.

What if I changed my mind about my SNKRS order?

If you had a change of heart but it’s past the cancellation period, you can still return the order upon delivery for a full refund within 60 days.

How do I request a refund for a cancelled SNKRS order?

You won’t need to request a refund when cancelling a SNKRS order within 30 minutes. Since the order is cancelled before being processed and shipped, no charges are made and no refund is necessary.

Can I change the shipping method or address if I decide to keep my SNKRS order?

No, you cannot change the shipping details once a SNKRS order is placed. The only option is to cancel within 30 minutes or return once delivered.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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