How to Cancel Rent the Runway Plan: A Step-by-Step Guide

Rent the Runway has transformed fashion by letting you rent designer clothes and accessories for a fraction of the retail cost, perfect for special occasions or a rotating wardrobe. Its subscription plans offer flexibility, but there might come a time when you need to cancel—perhaps you’re not renting enough, want to save money, or prefer buying outright. Canceling your Rent the Runway plan is simple when you know the steps, and this 1,000-word guide will walk you through the process to ensure you stop it smoothly and avoid unwanted charges.

What is Rent the Runway?

Rent the Runway (RTR) offers tiered subscription plans—starting at $94/month for 5 items (as of March 2025), with higher tiers like 10 or 15 items/month for $135–$193. You rent items, wear them, and swap them out, with unlimited exchanges within your limit. It auto-renews monthly unless you cancel or pause, with no long-term commitment beyond the current billing cycle. Whether you’re on the basic plan or a premium one, this guide will help you cancel with ease.

Why Cancel Rent the Runway?

People end their RTR subscriptions for various reasons:

• Low Usage: You might not be renting enough to justify the cost.
• Budget Shift: Monthly fees can strain finances over time.
• Style Change: Your wardrobe needs might not match the offerings.
• Ownership Preference: Maybe you’re ready to buy instead of rent.
• Competitor Interest: You could be eyeing Nuuly or Le Tote.

Whatever your reason, RTR makes cancellation accessible online or via support, and we’ll cover every detail here.

How to Cancel Rent the Runway Online

The easiest way to cancel is through your RTR account on their website or app. Here’s how:

Step 1: Log In to Your Rent the Runway Account

Visit RentTheRunway.com or open the RTR app on your phone. Click “Sign In” (top right on the website or in the app menu) and enter your email and password. If you’ve forgotten your login, use “Forgot Password” to reset it via email. You need account access to manage your plan, so this step is critical.

Step 2: Access Membership Settings

On the website, click your name or profile icon (top right) and select “Membership” or “Account.” In the app, tap the profile icon (bottom right) and choose “Membership” or “Plan Details.” This takes you to a dashboard showing your active plan—5, 10, or 15 items—along with your next billing date and current rentals.

Step 3: Locate the Cancellation Option

Look for a button or link like “Manage Membership,” “Cancel Membership,” or “Edit Plan.” It’s usually under your plan info. RTR keeps this visible, though you might need to scroll or click into “Membership Details” to find it. Since it’s a month-to-month service, cancellation applies to the next cycle—no mid-term commitments to navigate.

Step 4: Cancel the Subscription

Click “Cancel Membership.” RTR will ask why you’re canceling—options might include “Too expensive,” “Not using enough,” or “Style change.” This feedback is optional but helps them improve. They may offer a pause, discount, or lower tier to keep you—decline if you’re set on canceling. Confirm by selecting “Cancel Anyway” or “Yes, Cancel.” This stops the next renewal, effective after your current month.

Step 5: Verify Cancellation

You’ll see a confirmation on-screen, and RTR will email you to confirm (check your inbox or spam folder). Log back in to ensure your membership status shows “Canceled” or “Inactive” with a final date. If there’s no email or update, double-check or contact support. Return any rented items by the deadline to avoid extra fees.

Timing and Billing: What to Know

• Billing Cycle: Cancel before your next billing date (the signup date each month—e.g., the 10th if you joined March 10). RTR bills around this date.
• Cutoff: Cancel at least 1–2 days before renewal (e.g., by the 8th for a 10th billing) to avoid the next charge—earlier is safer due to processing.
• Current Month: You keep renting until the cycle ends, even after canceling—no prorated refunds.

Alternative Cancellation Methods

Not comfy online? RTR offers support options:

Cancel via Customer Support

• Email: Send a message to support@renttherunway.com with your account email and cancellation request. This takes 24-48 hours, so it’s slower near billing deadlines.
• Chat: Visit RentTheRunway.com or the app, click “Help” (bottom right or under “Account”), and use live chat (if available) to request cancellation.
• Phone: Call 1-800-509-0842 (Monday–Friday, 9 AM–5 PM EST). Provide your account details and confirm with the rep.

Online is fastest, but support can assist if needed.

Post-Cancellation: What Happens?

After canceling:

• Membership Ends: No more charges after the current month; return items by the cycle’s end.
• There’s no refund for mid-month cancellation, but you can keep renting until then. Restarting is easy—resubscribe on RentTheRunway.com if you reconsider.

Troubleshooting Common Issues

• No Cancel Option?: If missing, your renewal might be processing—check your billing date or contact support.
• Login Trouble?: Verify you’re using the right email if you’ve got multiple accounts.
• Late Cancellation?: If charged after canceling, reach out—RTR’s support is often flexible.

Before You Cancel: Key Tips

• Maximize Your Month: Rent as much as you can before your cycle ends.
• Pause Option: RTR lets you pause (in “Membership”)—try that if unsure.
• Check Billing: Review “Billing History” to confirm your last charge.

Why Cancel Properly?

Canceling the right way avoids surprise charges or late fees for unreturned items. RTR’s no-contract flexibility is a plus, but timing is key to skip the next cycle.

Extra Rent the Runway Insights

• Value Check: If you rent often, $94/month beats buying—rethink before quitting.
• Customization: Update your style profile instead of canceling if it’s a fit issue.
• Special Events: Keep it for big occasions, then cancel after.

Final Thoughts

Canceling your Rent the Runway plan is a cinch: log in, hit the membership settings, and confirm your exit before renewal. Whether you’re simplifying your wardrobe or taking a break, this guide keeps you in control. Need help? RTR’s support is a call or chat away. Enjoy your style—on your terms!