How to Cancel Planet Fitness Membership Online: A Step-by-Step Guide

Last Updated: 7 March 2025

Canceling a gym membership can often feel like a daunting task, especially if you’re unsure of the process. If you’re a Planet Fitness member looking to cancel your membership, you’re in the right place. In this guide, we’ll walk you through how to cancel your Planet Fitness membership online, what to expect during the process, and tips to ensure a smooth cancellation.

Why Cancel Planet Fitness Membership Online?

Planet Fitness is known for its affordable gym memberships and no-judgment atmosphere. However, life changes, relocations, or financial constraints may lead you to cancel your membership. While Planet Fitness traditionally requires in-person or written cancellations, some locations now allow online cancellations for convenience.

Canceling online saves time and effort, especially if you’re unable to visit your local gym. Below, we’ll explain how to do it step by step.

Step 1: Check Your Membership Agreement

Before canceling your Planet Fitness membership, review your membership agreement. This document outlines the terms and conditions of your membership, including:

Cancellation policies: Some memberships require a 30-day notice or have specific cancellation fees.
Black Card memberships: If you have a Black Card membership, ensure you understand any additional terms.
Minimum commitment periods: Some memberships require you to stay for a minimum period (e.g., 12 months) before canceling.

Knowing these details will help you avoid unexpected fees or complications.

Step 2: Gather Required Information

To cancel your Planet Fitness membership online, you’ll need the following:

Membership details: Your membership number, name, and contact information.
Payment information: The credit card or bank account linked to your membership.
Reason for cancellation: Some gyms ask for a reason, though this is optional.

Having this information ready will streamline the process.

Step 3: Visit the Planet Fitness Website

Go to the official Planet Fitness website: www.planetfitness.com.
Log in to your account using your email address and password. If you don’t have an online account, you’ll need to create one using your membership details.

Step 4: Locate the Membership Cancellation Section

Once logged in, navigate to the membership management section. Here’s how:

Click on “My Account” or “Membership Details.”
Look for an option labeled “Cancel Membership” or “Request Cancellation.”

If you don’t see an online cancellation option, it may not be available for your location. In that case, proceed to Step 5.

Step 5: Submit a Cancellation Request

If online cancellation is available, follow these steps:

Fill out the cancellation form with your membership details.
Provide a reason for cancellation (optional).
Review the terms and conditions, including any fees or notice periods.
Submit the form.

You should receive a confirmation email or notification once your request is processed.

Step 6: Follow Up with Your Local Gym

If online cancellation isn’t available, you’ll need to contact your local Planet Fitness gym. Here’s how:

Find your gym’s contact information: Use the Planet Fitness gym locator tool on their website.
Call or email the gym: Explain that you’d like to cancel your membership and ask for instructions.
Send a written request: Some gyms require a written cancellation letter sent via mail or email.

Step 7: Confirm the Cancellation

After submitting your cancellation request, follow up to ensure it’s processed:

Check your email for a confirmation message.
Verify that your account is no longer active by logging into your Planet Fitness account.
Monitor your bank statements to ensure no further charges are deducted.

Tips for a Smooth Cancellation

Cancel before the billing cycle: Planet Fitness typically requires a 30-day notice. Cancel before your next billing date to avoid additional charges.
Keep records: Save copies of your cancellation request, confirmation emails, and any correspondence with the gym.
Be polite but firm: If you encounter resistance, calmly reiterate your desire to cancel.
Check for hidden fees: Some memberships have early termination fees or require you to pay the remaining balance of a commitment period.

Alternatives to Canceling

If you’re canceling due to financial constraints or relocation, consider these alternatives:

Freeze your membership: Planet Fitness allows you to temporarily freeze your membership for a small fee.
Transfer your membership: Some gyms allow you to transfer your membership to another person.
Downgrade your plan: If you have a Black Card membership, consider switching to a standard plan to save money.

Frequently Asked Questions

1. Can I cancel my Planet Fitness membership online?

Some locations allow online cancellations, but most require in-person or written requests. Check with your local gym for specific instructions.

2. Is there a cancellation fee?

Cancellation fees vary depending on your membership type and location. Review your agreement for details.

3. How long does it take to process a cancellation?

Cancellations typically take 30 days to process. Ensure you cancel before your next billing date to avoid additional charges.

4. Can I cancel my membership over the phone?

Most Planet Fitness locations require in-person or written cancellations. However, some may allow phone cancellations during specific hours.

5. What happens if I move to a new city?

If you relocate, you can transfer your membership to a Planet Fitness location near your new home. Contact your current gym for assistance.

Final Thoughts

Canceling your Planet Fitness membership online is possible in some locations, but the process may vary depending on your gym. By following the steps outlined in this guide, you can ensure a hassle-free cancellation. Remember to review your membership agreement, gather the necessary information, and follow up to confirm the cancellation.

If you encounter any issues, don’t hesitate to reach out to your local Planet Fitness gym for assistance. Whether you’re canceling due to relocation, financial reasons, or simply changing your fitness routine, understanding the process will make it easier to move forward.