Sage is an accounting software company that was founded in 1981 in the United Kingdom by David Goldman, Phil Lever and Graham Wylie. This article outlines the process to cancel a Sage subscription.
What is Sage?
Sage is a leading provider of accounting, financial, HR and payroll software for small and medium-sized businesses. Its solutions include cloud-based and desktop offerings for managing accounting, people, payments, enterprise management and more. Millions of small and medium-sized companies around the world use Sage software across more than 20 countries.
Cancellation Methods
Below are the cancellation methods that can be followed:
- UK customers can contact the dedicated support team through the Get in Touch page or by calling 0191 479 5911.
- South Africa customers can follow this link for support.
- North America customers can access support here.
How to Cancel a Sage Business Cloud Subscription
If the decision is made to no longer use the Sage service, the subscription can be cancelled or the account can be deleted. If the choice is to cancel the subscription, access to data will continue through the end of the subscription. After that date, the account will be locked and data will not be accessible until a new subscription is purchased. 90 days after the end date, Sage may permanently delete the account.
Before the account is cancelled, any required information should be printed, such as balance sheets, profit and loss statements and trial balances. This information cannot be accessed once the account has been cancelled.
To cancel the account:
- Hover over the business name in the main toolbar and click Manage Business.
- Click Subscriptions & Invoices, followed by Manage My Subscription.
- Click Manage Subscription, followed by Cancel Subscription.
- Click Other Cancellation Options, then Cancel Subscription.
If there are issues with cancellation, call 0191 479 5911. Helpline hours are Monday to Friday from 08:30 to 18:00.
Refund Policy
If the subscription is cancelled within 30 days of purchase or renewal, a full refund will be provided. Find out different product refund policies from sage.
Software Returns & License Upgrades
Software can be returned within 30 days of purchase if unopened and uninstalled. We may ask for proof of uninstallation. Refunds are only given if activation key hasn’t been obtained.
Sage Training Workbooks
Unopened workbooks can be returned within 30 days of delivery.
Sage Cover & Support Cancellations
Sage Cover contacts are 12 months. First-year cancellations are accepted within 30 days if no services used, no upgrades provided, no discounts applied.
Sage Training Services
Training services can be cancelled if done 14 days after invoice and training not yet attended. Check your invoice for more details. Training Passports can be cancelled within 30 days of invoice if training is not attended.
Things to Consider Before Cancellation
Before cancelling a Sage subscription, customers should:
- Print out any required financial statements or reports
- Export data to access after cancellation
- Consider downgrade options instead of full cancellation
- Ensure proper backup of data
Cancelling without taking these precautionary steps could result in permanent data loss.
Conclusion
Cancelling a Sage subscription is done through the account management settings. Customers should ensure data is backed up and essential reports are saved prior, in case post-cancellation data access is required. Support teams can assist if any issues arise during cancellation.