How to Cancel Sage Subscription?

Sage is an accounting software company that was founded in 1981 in the United Kingdom by David Goldman, Phil Lever and Graham Wylie. This article outlines the process to cancel a Sage subscription.

What is Sage?

Sage Homepage
Sage Homepage

Sage is a leading provider of accounting, financial, HR and payroll software for small and medium-sized businesses. Its solutions include cloud-based and desktop offerings for managing accounting, people, payments, enterprise management and more. Millions of small and medium-sized companies around the world use Sage software across more than 20 countries.

Cancellation Methods

Below are the cancellation methods that can be followed:

  • UK customers can contact the dedicated support team through the Get in Touch page or by calling 0191 479 5911.
  • South Africa customers can follow this link for support.
  • North America customers can access support here.

How to Cancel a Sage Business Cloud Subscription

If the decision is made to no longer use the Sage service, the subscription can be cancelled or the account can be deleted. If the choice is to cancel the subscription, access to data will continue through the end of the subscription. After that date, the account will be locked and data will not be accessible until a new subscription is purchased. 90 days after the end date, Sage may permanently delete the account.

Before the account is cancelled, any required information should be printed, such as balance sheets, profit and loss statements and trial balances. This information cannot be accessed once the account has been cancelled.

To cancel the account:

  1. Hover over the business name in the main toolbar and click Manage Business.
  2. Click Subscriptions & Invoices, followed by Manage My Subscription.
  3. Click Manage Subscription, followed by Cancel Subscription.
  4. Click Other Cancellation Options, then Cancel Subscription.

If there are issues with cancellation, call 0191 479 5911. Helpline hours are Monday to Friday from 08:30 to 18:00.

Refund Policy

If the subscription is cancelled within 30 days of purchase or renewal, a full refund will be provided. Find out different product refund policies from sage.

Software Returns & License Upgrades

Software can be returned within 30 days of purchase if unopened and uninstalled. We may ask for proof of uninstallation. Refunds are only given if activation key hasn’t been obtained.

Sage Training Workbooks

Unopened workbooks can be returned within 30 days of delivery.

Sage Cover & Support Cancellations

Sage Cover contacts are 12 months. First-year cancellations are accepted within 30 days if no services used, no upgrades provided, no discounts applied.

Sage Training Services

Training services can be cancelled if done 14 days after invoice and training not yet attended. Check your invoice for more details. Training Passports can be cancelled within 30 days of invoice if training is not attended.

Things to Consider Before Cancellation

Before cancelling a Sage subscription, customers should:

  • Print out any required financial statements or reports
  • Export data to access after cancellation
  • Consider downgrade options instead of full cancellation
  • Ensure proper backup of data

Cancelling without taking these precautionary steps could result in permanent data loss.

Conclusion

Cancelling a Sage subscription is done through the account management settings. Customers should ensure data is backed up and essential reports are saved prior, in case post-cancellation data access is required. Support teams can assist if any issues arise during cancellation.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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