How to Cancel rue21 Credit Card in 2 Easy Steps

Are you looking to cancel your rue21 credit card because you no longer shop there or want to simplify your finances? Cancelling a credit card is usually a quick and straightforward process. This article will walk you through exactly how to cancel your rue21 credit card in just a couple of easy steps.

Key Things to Know Before Cancelling Your rue21 Card

Before starting the cancellation process, there are a few key things to keep in mind:

  • rue21 credit cards are issued by Comenity Capital Bank, so Comenity is who you will need to contact to cancel.
  • Simply deleting the card from your digital wallet or cutting up the physical card does not cancel your account or stop charges. You have to formally request closure.
  • Review the rue21 rewards program terms – if you have rewards points, be sure to use them before cancellation since they may be forfeited.
  • Check your rue21 credit card agreement to see if there are any early termination fees for closing your account within the first 12 months. This is uncommon but possible.
  • Your credit score may drop a few points from closing a credit card but will recover within a few months. Be sure to maintain your remaining credit cards in good standing.

How to Cancel rue21 Credit Card?

Now let’s get into the 2 methods for cancelling your rue21 credit card via phone or online chat.

Method 1: Call Comenity Bank to Cancel

The quickest and easiest way to cancel your rue21 credit card is to call Comenity Bank directly at 1-855-546-9546 (TDD/TTY: 1-888-819-1918). Here is a step-by-step guide:

  1. Call 1-855-546-9546 – this is the number on the back of your rue21 card specifically for account management.
  2. When prompted, select the option to cancel your card.
  3. You will be connected to a customer service representative who can close your account.
  4. Let them know you would like to cancel your rue21 credit card and provide your full account number.
  5. Confirm your identity by providing your name, social security number, address, and account security details.
  6. Request confirmation that your account is closed and no additional charges will be made.

The process is typically very straightforward and can be completed in just a few minutes. Before hanging up, be sure to get the confirmation number for your cancellation request.

Method 2: Cancel Online Via Submitting Request

You can also cancel your rue21 credit card through the Comenity Bank online portal:

  1. Go to
  2. Fill in your name, and email, write the subject “I want to cancel rue21 credit card” and on the field “I have a question about” choose “Unsubscribe
  3. Click on submit.

Sample email example:

Dear Comenity Bank,
I would like to cancel my rue21 credit card, account #12345678910, effective immediately.
Please close this account and confirm once it has been closed. I understand that any remaining rewards points will be forfeited upon closure.
I would like written confirmation that my account has been closed and that no future charges will be made to this card.
Please let me know if you need any additional information from me to process this request.
Thank you, [Your Name]

Again, be sure to save a copy of the cancellation confirmation email for your records.

Rue21 Submit Request For Cancellaton
Rue21 Submit Request For Cancellaton

What Happens After Cancellation?

Once you have formally cancelled with Comenity Bank, your rue21 card will be permanently closed. Make note of these key points:

  • Your remaining reward points will be forfeited per the program rules.
  • Your account will be switched to a “closed” status.
  • You will no longer have access to your rue21 credit line or account services.
  • Your credit report will be updated to show the card as “closed by consumer”.
  • Your account balance must still be paid in full as agreed.

Wrap Up

Cancelling your rue21 credit card is a straightforward process that can be done in a couple easy steps. Before starting, review any outstanding rewards points, account balances, and program terms. Then, call Comenity Bank at 1-855-546-9546 or submit an online cancellation request. Once confirmed, your account will be closed.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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