How to Cancel Orders on Pandabuy

So you’re thinking about how to cancel orders on Pandabuy? Don’t worry, it’s a straightforward process. Here’s what you need to know.

Things to Know Before Cancelling

  1. PANDA (UK) TECHNOLOGY CO., LIMITED (Pandabuy) uses technology to optimize cross-border shopping services like purchasing, quality control, storage, customs clearance, and international shipping for customers.
  2. Deleting your Pandabuy account does not automatically cancel orders. You’ll still need to manually cancel any pending orders.
  3. To find out more about Pandabuy’s cancellation policies, check the:
  4. Contact Pandabuy if you have any other questions:
    • Email:

Pandabuy Order Cancellation Fees

Order StatusCancellation AllowedRefund
Order PendingYesFull refund to Pandabuy balance
Order ProcessingYes, if not yet purchasedFull refund to Pandabuy balance
PurchasedYesRefund depends on seller policy
Seller ShippedYesRefund depends on seller policy
In WarehouseYes, request returnReturn shipping fee deducted

Cancellation Methods

There are a few ways to cancel orders on Pandabuy:

1. Cancel in User Center

This is the easiest method. Simply login to your Pandabuy account, go to User Center > Orders, and find the order you want to cancel. Click “Cancel Order” and your order will be cancelled if eligible.

2. Request After-Sales Cancellation

If your order has already been purchased or shipped by the seller, go to User Center > Orders and click on “After-Sales” next to the order listing. Then select “Return Goods” and submit your cancellation request. Pandabuy will contact the seller on your behalf to request a cancellation.

3. Contact Pandabuy Customer Service

You can also directly contact Pandabuy’s customer service if you need help cancelling an order or have any issues. Reach out via:

The customer service team will help submit a cancellation request or give you guidance on the process.

Things to Consider Before Cancelling

Before cancelling an order, keep a few things in mind:

  • Non-refundable items: Some items like custom-made goods may have special cancellation policies. Make sure to double check before cancelling.
  • Restocking fees: Sellers can charge restocking fees for cancellations which will be deducted from your refund.
  • Return shipping: You will need to cover return shipping costs if cancelling an order that is already in warehouse.
  • Seller policies: Each seller on Pandabuy can have their own cancellation/refund policy that you must comply with.
  • PayPal/CC Chargebacks: Do not file a chargeback before contacting Pandabuy. It can result in your account being banned.

Wrap Up

Cancelling Pandabuy orders is easy – just login, go to Orders, and click “Cancel Order” before shipping, or contact customer service for help cancelling or troubleshooting after shipping.

Janak Uparkoti

My name is Janak Uparkoti. Originally from Nepal, Morang, I am now United Arab Emirates. Since graduating from Trubhuwan University in 2002, I have advised many businesses on how to grow their operations via a strong online presence, and now I share my experience and expertise through my articles on the QN How website. I started my career as a freelancer on Fiverr and then joined LocoFood as an eCommerce Manager. Since then, I have gained experience in eCommerce and affiliate marketing, and have built a strong online presence. In 2023, I founded QN How as a way to share my expertise with a wider audience.I am also the author of a book and published on Amazon, "Halloween Coloring Book." You can connect personally with me via Pinterest or LinkedIn.

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